Legal

Privacy Policy

Effective from 12 September 2026 · Last updated 12 September 2026

1. Introduction

Sportotex Groups ("Sportotex", "we", "us", or "our") manufactures and supplies tracksuits, sports jerseys, school uniforms, corporate wear and related products for institutions, clubs and organisations. This Privacy Policy explains what personal information we collect through sportotex.com (the "Site"), why we collect it, how we use and protect it, and the rights you have over it.

This Policy is published in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), as applicable to businesses processing personal data of individuals in India.

By using this Site or submitting your information through our enquiry form, you agree to the collection and use of information in accordance with this Policy.

2. Who We Are

Sportotex Groups
No.75&76, Outer Ring Rd, Chowdeshwari Nagar, Laggere,
Bengaluru, Karnataka 560091, India

Email: Sportonixcollection@gmail.com
Phone: +91 63610 78932 / +91 86607 35367

3. Information We Collect

3.1 Information you give us directly

When you submit a Bulk Enquiry through our Site, we collect:

  • Full name
  • Phone number
  • Email address
  • Location (city/state), where provided
  • Product category and quantity you are enquiring about
  • Any additional message, specifications or requirements you choose to share

If you contact us through any other channel, such as by phone, email, or a messaging platform, we may similarly collect your name, contact details, and the content of that communication.

3.2 Information collected automatically

Our web server automatically logs standard technical information common to all websites, such as your IP address, browser type, device type, and pages visited, for security and diagnostic purposes. At present, this Site does not use cookies, advertising trackers, or third-party analytics scripts. If this changes in the future, we will update this Policy accordingly.

4. How We Use Your Information

We use the personal information you provide solely to:

  • Respond to your bulk enquiry with pricing, samples, and lead-time information
  • Communicate with you about your enquiry or order, through the contact channel you used or another reasonable means
  • Process and fulfil orders you place with us, including coordinating production, dispatch and delivery
  • Maintain records for accounting, warranty, and legal-compliance purposes
  • Improve our products, catalogue, and how we serve institutional and bulk customers

We do not use your information for unrelated marketing without your consent, and we do not sell your personal information to any third party.

5. Legal Basis for Processing

We process your personal data on the basis of your consent, given at the point you submit the enquiry form or otherwise voluntarily share your details with us, and, where applicable, for the performance of a contract once an order is confirmed. You may withdraw your consent at any time as described in Section 13 below, though this may limit our ability to respond to an ongoing enquiry or order.

6. How We Store Your Information

Information you submit through our enquiry form is recorded in secure, access-controlled business systems maintained by Sportotex Groups. Where we use third-party service providers to help us operate these systems, such providers are permitted to process your information only as instructed by us, and may maintain their own independent security and compliance standards.

We retain enquiry and order information for as long as is reasonably necessary to respond to your enquiry, fulfil any resulting order, meet our accounting and tax obligations under Indian law, and resolve any disputes. Where no order results from an enquiry, we retain the record for a reasonable period thereafter and may delete it sooner on request.

7. Data Security

We follow reasonable security practices and procedures, as contemplated under Section 43A of the Information Technology Act, 2000 and the SPDI Rules, to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes restricting access to enquiry data to authorised personnel, using appropriate access controls, and serving this Site over an encrypted (HTTPS) connection.

No method of transmission or storage over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Disclosure of Information to Third Parties

We do not sell, rent, or trade your personal information. We may share your information only with:

  • Service providers who help us operate this Site, process enquiries, or manage business records, bound to process data only as instructed by us
  • Logistics and courier partners, limited to the details needed to dispatch an order to you, if and when an order is placed
  • Government authorities or regulators, where required by applicable law, a court order, or a lawful request from a competent authority

If you choose to contact us through a third-party messaging or communication platform linked from this Site, that conversation is also subject to that platform's own privacy policy, which we do not control.

9. Cross-Border Data Transfer

As described in Section 6, some information may be processed on servers located outside India by our service providers. Where we transfer personal data outside India, we do so only to the extent permitted under the DPDP Act, 2023 and any rules or government notifications issued under it.

10. Cookies and Tracking Technologies

This Site does not currently set cookies or use third-party tracking or advertising technologies. If we introduce such technologies in the future (for example, for analytics), we will update this Policy and, where required by law, seek your consent before doing so.

11. Third-Party Links

This Site may contain links to third-party services, such as messaging or communication platforms. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review their privacy policies before sharing information with them.

12. Children's Privacy

This Site is intended for use by businesses, institutions, schools, and adult individuals placing bulk or institutional orders. It is not directed at children, and we do not knowingly collect personal data from individuals under the age of 18 without verifiable consent of a parent or lawful guardian, as required under the DPDP Act, 2023. If we learn that we have inadvertently collected such data, we will take steps to delete it.

13. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal data:

  • Right to Access — request a summary of the personal data we hold about you and the processing activities carried out on it
  • Right to Correction and Updating — ask us to correct inaccurate or incomplete personal data
  • Right to Erasure — ask us to delete your personal data that is no longer necessary for the purpose it was collected, subject to our legal retention obligations
  • Right to Withdraw Consent — withdraw your consent to our processing of your data at any time, with effect from the date of withdrawal
  • Right to Grievance Redressal — raise a complaint with us regarding our handling of your personal data (see Section 14)
  • Right to Nominate — nominate another individual to exercise these rights on your behalf in the event of your death or incapacity

To exercise any of these rights, write to us using the contact details in Section 14. We will respond within a reasonable time and in accordance with applicable law.

14. Grievance Redressal

In accordance with the Information Technology Act, 2000, the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the following person is designated as our Grievance Officer for any questions, concerns, or complaints regarding this Policy or the handling of your personal data:

Grievance Officer
Sportotex Groups
No.75&76, Outer Ring Rd, Chowdeshwari Nagar, Laggere, Bengaluru, Karnataka 560091
Email: Sportonixcollection@gmail.com
Phone: +91 63610 78932

We will acknowledge and address grievances as expeditiously as possible, and in any event within the timelines prescribed under applicable Indian law.

15. Data Breach Notification

In the unlikely event of a personal data breach that is likely to affect you, we will take prompt steps to contain and assess the breach and will notify you and, where required, the Data Protection Board of India or other competent authority, in accordance with the DPDP Act, 2023 and its rules.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. The "Last updated" date at the top of this page indicates when this Policy was last revised. We encourage you to review this Policy periodically.

17. Governing Law and Jurisdiction

This Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out:

Sportotex Groups
No.75&76, Outer Ring Rd, Chowdeshwari Nagar, Laggere, Bengaluru, Karnataka 560091
Email: Sportonixcollection@gmail.com
Phone: +91 63610 78932 / +91 86607 35367